US Platform 1: Performance Degradation for UAI/ETM (IM-12931)

Incident Report for Qualys, Inc.

Resolved

This incident has been resolved.

Posted Oct 23, 2026 - 22:51 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2026 - 17:56 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 23, 2026 - 07:36 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 23, 2026 - 07:27 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 23, 2026 - 00:46 PDT

Investigating

Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI.

Further updates will be shared as they become available.

Incident Reference: IM-12931

Posted Oct 22, 2026 - 22:39 PDT

This incident affected: US Platform 1 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Enterprise TruRisk Management (ETM)).