Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
Posted Oct 23, 2026 - 17:53 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 23, 2026 - 08:47 PDT
Update
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
Posted Oct 23, 2026 - 03:23 PDT
Identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
Posted Oct 22, 2026 - 14:00 PDT
Update
We are continuing to investigate this issue.
Posted Oct 22, 2026 - 02:36 PDT
Update
We are continuing to investigate this issue.
Posted Oct 22, 2026 - 02:34 PDT
Investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.
Ticket reference for this Incident: IM-12933
Posted Oct 22, 2026 - 02:27 PDT
This incident affected: EU Platform 2 (Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Total Cloud, Container Security (CS), File Integrity Monitoring (FIM), Network Passive Sensor (PS), Patch Management (PM), Policy Audit (PA), Qualys Gateway Service (QGS), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Enterprise TruRisk Management (ETM)).